111 – the non-emergency urgent care number
Sometimes you might need to call for help when it’s not a life threatening emergency.
The NHS 111 service is now available 24 hours a day, 365 days a year across. Calls from landlines and mobile phones are free – just like 999.
NHS 111 is staffed by a team of fully-trained advisers supported by experienced nurses, who will assess your symptoms and then put you directly in touch with the people who can help.
Whether you need an out of hours doctor, a district nurse, a 24 hour chemist or an emergency dentist, the NHS 111 team will make sure you get the right help first time.
Calls from landlines and mobile phones are free.
When to use it?
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
You should call 111 if:
It’s not a 999 emergency
You don’t think it can wait for an appointment with your GP
You don’t know who to call for medical help
For less urgent health needs you should still contact your GP in the usual way.
For immediate, life threatening emergencies, continue to call 999.
For more information click here