Results from Royal United Hospital Urgent Care Centre surveys for November 2014

Patient comments

“I’m in full admiration of the lovely nurse on duty. When you’re in pain and met with such a kind, compassionate person, who is also thorough, efficient and caring. I can’t begin to say how much this is appreciated and valued. I was most impressed with the doctor on duty – professional, through, alert (despite the late hour) and reassuring, as well as being open and honest. Hugely appreciated.”

“Very friendly and bubbly staff – amazing service”

“The nurse was very nice and reassuring. Kept me calm and talked through what was going on.”

“The nurse is exceptionally good”

Total Respondents 9
Sex: Male 4
Female 4
NA 1
Patient Ages: Child 0
Teen 1
Adult 7
70+ 0
NA 1