Fair Processing

Fair Processing Notice for patients: data protection and confidentiality

Your information – how we use it

Why we collect information about you

Vocare keeps records about the healthcare and treatment patients receive. This helps to ensure that patients receive the best possible care from us.

How we keep your records confidential

Everyone working for the NHS and bodies associated with this such as Vocare must comply with the Common Law Duty of Confidence. Information you provide to the organisation in confidence will only be used for the purposes explained to you and to which you consented, unless there are other circumstances covered by the law. Vocare complies with the NHS Confidentiality Code of Conduct. All our staff are required to protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. All our staff are trained in information governance.

The organisation holds information about you in accordance with the Data Protection Act 1998.

How your personal information is used to improve the service that Vocare delivers

Your information will be used to

  • review the care we provide to ensure it is of the highest standard and quality, through audit or service improvement
  • ensure our services can meet patient needs in the future
  • investigate patient queries, complaints and comments

Sharing information with other NHS organisations

With your consent we will share your personal information with other organisations for healthcare purposes only. This may be with your general practitioner, district nursing, health visitors and school nurses and other relevant primary care agencies as well as with local hospitals and local ambulance services.
Information sharing with non-NHS organisations

We may need to share information from your health records with other non-NHS organisations from which you are also receiving care, such as Social Services. However, we will not disclose any health information to third parties without your explicit consent unless there are exceptional circumstances, such as when the health or safety of others is at risk or where the law requires it.

We may also be asked by other statutory bodies to share basic information about you, such as your name and address, but not sensitive information from your health records. This would normally be to assist them to carry out their statutory duties. In these circumstances, where it is not practical to obtain your explicit consent, we are informing you through this notice, which is referred to as a Fair Processing Notice, under the Data Protection Act.

These non-NHS organisations may include, but are not restricted to:

  • Social Services
  • education services
  • local authorities
  • the police
  • voluntary sector providers
  • private sector providers

Patient satisfaction

We may use your details to contact you with regards to our anonymous patient satisfaction surveys relating to services you have used provided by Vocare. This is to improve the way we deliver healthcare to you and to other patients.

Your right to withdraw consent for us to share your personal information

At any time you have the right to refuse/withdraw consent to information sharing. The possible consequences will be fully explained to you and could include delays in receiving care.

Subject access requests

Patients may request sight of their own records by contacting the Vocare Assurance Department assurance@nduc.nhs.uk

Further information

To learn more about how we use your information, please speak to the health professionals concerned with your care. Further information may be provided by the Vocare Assurance Department. assurance@nduc.nhs.uk
Information Commissioners Office registration details

Registration Number: ZA164302
Registration Expires: 31st March 2018
Data Controller: Vocare
Vocare house
Balliol Business Park
Newcastle Upon Tyne
Tyne & Wear
NE12 8EW